SERVICES
Axium's number one priority is our client's success
To that end, we complement our products with superior client services,
giving you added value to your software investment. When you purchase Axium
software, you're getting a complete solution, not just a product.
"Axium's telephone support and follow up is excellent – they earn
my highest marks. The response time was quick, problems were solved easily
and with intelligence and good humor."
– The Watershed Company
Axium's Client Services
Professional Services
Axium follows a Project Status Process during your software implementation
to ensure you have an accurate understanding of the mechanics involved in
the implementation, an ongoing view of your progress, and learn methods to
optimize your overall performance.
“Out of the 5-7 software switches I have made in my career, this has by far been the easiest, quickest, and most intuitive. PORTFOLIO is very user friendly and provides strong accounting capabilities behind the scenes to meet our needs.”
–Waterleaf Architecture
We are determined to make your software
implementation a success and provide you with a wide variety of value-added
services so you get the greatest benefit from your software. Services included:
- Implementations
- Data Conversions
- Process Audits
- Consulting services
- and more...
Software Support
Axium's commitment to exceptional client service ensures that you receive
comprehensive support for your software investment. Our Software Support
provides direct access to our expert technical resources, helping you
minimize your risks and maximize the benefits of your Axium software
investment.
Training
Understanding how to apply the fundamentals to your Axium software means a
faster, smoother transition - and improved efficiency. Whether you are a
new user who needs to learn the basics or an experienced user seeking to
refine your skills, we can help you achieve your goals.
Join us for a web-based training session with the option of personalized instruction to multiple users by our certified consultants. Register for an Axium Training Session Today!
Online Services
Axium Solution Center is our secure interactive online solution center available 24
hours a day, 7 days a week. Axium Solution Center is your source for the latest
information concerning software updates, bulletins, and release notes.
Accessing our online service also allows you to review your corporate
profile and account information, submit questions to our Client Services
team and search the Knowledge Base for answers to your product questions.
Client Services Advocate
Our Client Support Advocacy department is focused on ensuring our
clients are successful and efficient with our software. Our CSA's contact
all new clients and act as a direct resource for clients that need help
during and after implementation. They are also the point of contact
for renewing or upgrading service agreements which are vital because they
include software updates, bulletins and access to Software Support.
For more information about Axium Client Services, contact an Axium
Representative at 800.844.0769 or email csupport@axiumae.com for Protrax
and ajera_support@axiumae.com for Ajera.